Contact support
Email contact.larixgames@gmail.com. We aim to reply within five business days, although complex issues may take longer. Please do not include passwords, full payment-card details, or other information that is not needed to investigate your request.
Reporting a game or technical issue
The following details help us reproduce and resolve a problem:
- The game or LarixGames page involved.
- Your platform, device model, and operating-system version.
- The game or app version, if visible.
- What you expected to happen and what happened instead.
- Steps that reliably reproduce the issue.
- A screenshot or short recording, if it does not reveal sensitive information.
Website account help
For sign-in, profile, or account-security problems, describe the issue and contact us from the email address associated with the account when possible. Never send your password.
To request account deletion, email contact.larixgames@gmail.com with the subject "Account deletion request". We will verify the request before deleting or anonymising information as required.
Purchases and refunds
For purchases made through Google Play, Apple App Store, Steam, a console store, or another platform, use that platform's support and refund process first because LarixGames may not be able to access or reverse the transaction. If you still need help, send us the game title, platform, purchase date, and the platform's non-sensitive order reference.
Privacy requests
Read the Privacy Policy for details about information practices and your choices. To request access, correction, deletion, or another privacy right, email contact.larixgames@gmail.com with the subject "Privacy request" and name the game or website service involved.
Safety, conduct, and accessibility
To report a security concern, harmful behaviour, inappropriate content, or an accessibility barrier, email support with a clear description and mark urgent safety or security issues in the subject line. We welcome accessibility feedback and will use it to improve our games and website.
Feedback and general questions
Ideas, thoughtful feedback, press questions, and collaboration enquiries are welcome. You can email support or use the contact form. Please remember that unsolicited ideas are handled under the Terms of Use.